Perception of Pharmacists on Indonesia Health Service (Satu Sehat) Implementation: A Focus Group Discussion

Indonesia faces multiple challenges in providing healthcare services, mainly due to uneven access and shortage of health facilities and workers compared to its vast population across thousands of islands. In response to those challenges, the Indonesian Ministry of Health has initiated a digital health transformation through Indonesia Health Services (IHS; Satu Sehat), a health information system platform that aims to integrate various health applications and data to enhance healthcare delivery. This study aims to explore Indonesian pharmacists’ perceptions of implementing IHS through Focus Group Discussions. Eight pharmacists with experience in online drug services have participated in the study. The discussion identified five themes: (1) benefits, (2) expectations, (3) challenges, (4) readiness, and (5) sources of information. This study highlights the importance of pharmacists’ perceptions in facilitating the successful implementation of the IHS and underscores the need for comprehensive support and training for healthcare workers. The findings might contribute to developing national strategies to strengthen the Indonesian healthcare system through digital health transformation.