*Associate Professor, Department of Management Studies, A.V.C.College of Engineering, Mayiladuthurai, Mannampandal-609305.
**Professor & Head, Department of Business Administration, Annamalai University, Chidambaram.
Online published on 29 September, 2017.
Business Process Outsourcing (BPO) is likely to be the next big thing for services in this decade. The industry is very diverse, with several sub-segments, each displaying its own unique characteristics. The BPO players need to be excellent in every facet of operations as the market is highly competitive at every level and re-defining itself every day. Being a People-Centric industry what are the people issues that, the HR will have to handle?
In today's economy, more so in knowledge based industry…IT, ITES/BPO, the biggest task in front of a HR Manager is to motivate and retain employees. All the attempts made in this direction are big failure and no one knows what a route to employees’ heart is. Here in this article, I have made an attempt to list some of the innovative ways to motivate an employee. Applying or implementing the below mentioned ideas is not an assurance that an employee will stick to you but still if done in a proper way…in a long run…these will surely be of benefit to the organization. The Innovative strategy here the author identified as – Employee Motivation. Motivation is an organization's life-blood; yet "motivation," as a business subject, is largely ignored. Even when not ignored, it certainly is not a focal point for strategic thinking. In this paper we are going to see the various innovative practices used by the BPO firms.
Attrition, Employee motivation, Innovative strategies
