South Asian Journal of Marketing & Management Research
  • Year: 2012
  • Volume: 2
  • Issue: 7

An empirical study on the cost of organizational conflict

  • Author:
  • Binto Kurian
  • Total Page Count: 21
  • Page Number: 215 to 235

*Lecturer, BTL Institute of Technology & Management, No. 259(B), Bommasandra Industrial Area, Hosur Road, Bangalore, Karnataka, India.

Online published on 29 September, 2017.

Abstract

An organization is place in which two or more people are working together to achieve their desired objectives. There are workplaces where conflict is a regular occurrence. Conflicts commonly arise when employees interact in organizations and compete for scarce resource. Employees in various organizations are organized into manageable groups in order to achieve common goal, therefore, the probability of conflict to arise is very high. Addressing conflict should be viewed as an important element in achieving organizational effectiveness and enhancing productivity. Many organizations, however, suffer chronic patterns of unresolved conflict that are costly and often symptomatic of serious organizational dysfunction. The success of an organization depends upon the harmonious relations among all independent groups. In this article we discuss the various cost of the conflict and provide some suggestions on how to more effectively deal with this important problem.

Keywords

Conflict resolution, Dysfunction, Organizational conflict, Stress