South Asian Journal of Marketing & Management Research

  • Year: 2013
  • Volume: 3
  • Issue: 2

An empirical study on implementing six sigma in management education

  • Author:
  • Subramania Bala Jeshurun, S. Aravinth
  • Total Page Count: 13
  • DOI:
  • Page Number: 10 to 22

*Assistant Professor, Department of Management Studies, The American College, Madurai, India.

**Associate Professor, School of Management, Sri Krishna College of Technology, Kovaipudur, Coimbatore, India.

Abstract

Six Sigma is technique used to control quality. Six Sigma is usually related to magical number of 3.4 defects per million opportunities. It is a disciplined, data-driven approach and methodology for eliminating defects. In too many companies six sigma is used as a tool for measuring the quality with continuous improvement also looking for the perfection in their organization. Main focus of six sigma is to deliver world-class performance, reliability and value to the end customer. In industry mainly six sigma used for the purpose of Quality improvement, Standard cost systems, Performance measurement and Rewards. Six sigma in education are divided into Primary and Secondary factors. The Primary factors included are, Teaching and Researches and then the Secondary factors are Administrative function, University coordination and supporting activities. This study is mainly done for improving overall quality of management education in and around Madurai zone, for this we selected both engineering and arts colleges in and around Madurai. This survey was conducted with Management, Faculty and Students in department of management education to know their service standard and present education quality. The sample size of my project is 150 and researcher selected 1 management staff 4 faculties and 15 students from every college. Two methods are used for analyzing six sigma errors they are DMAIC and DMADV METHODOLOGY used for improve and control the quality of management education. From the analysis made it is being found the majority of members felt that they are having all facilities but institution want to concentrate on instituting e-library, website updating, placement assistance, first aid, interaction between students and faculty, infrastructure, corporate learning etc., Researcher also suggested that the institution can also concentrate with University Collaboration, knowledgeable curriculum, extra transportation facilities with reasonable fees, yearly alumni meets, EDC implementation, maintaining the mentor & mentees relationship with student and faculty for improving the morale for every student.

Keywords

Six Sigma, TQM, quality control