Analysis of satisfaction level of customers shopping from retail outlets in a shopping mall: With special reference to Crown Interiorz Mall, Faridabad

In the scenario of caveat emptor all marketers are thinking innovatively on the lines of making the customer more and more comfortable and happy. The concept of shopping malls is one of the convenient ways created for the customers where they can shop, eat and amuse themselves by playing games or watching a movies all under one roof. Various branded retail outlets are available for the consumer to have comparison and selecting the best one.

The study undergone in this paper is an endeavor towards the analyzing the satisfaction level of customers who are shopping from the retail outlets of companies in Crown Interiorz Mall, Faridabad.