"employee engagement: identifying gaps in hospitality industry" to "employee engagement: an overview"

The paper titled “Employee Engagement: An Overview” is a review paper. Based on the thoughtful study of literature, the researcher concluded that employee engagement has become an important topic in recent years. In today's competitive market place employee engagement has not only emerged as a vital driver of business success but has also emerged as a key link to customer satisfaction. Therefore, employee engagement can be a deciding factor in employee retention, overall production and loyalty for an organization. The paper highlights evolution, importance, a number of models and benefits of the concept employee engagement.