A case study on the balanced scorecard for a business school

Academic institutes are facing increasingly tough competition and constraints of resources (Beard, 2009). Therefore, educational institutes need an effective performance management system to attain sustainable institutional performance (Taylor &Baines, 2012). Early methods of performance management were not effective because of poor alignment of performance management system with institutional strategy (Skinner, 1974). The Balanced Scorecard (Kaplan, 2010) overcomes the challenges of traditional performance management systems, and suggests a balancing concept with a focus on institutional vision and strategy (Franceschini & Turina, 2013). This case study drives discussion on developing a balanced scorecard for business schools. The case study is suitable for management students, who have advanced knowledge of business strategy and operations of business schools.