Challenges in HR: A quality imperative for HR managers

Economic and commercial development of society leads to a concurrent growth of high quality goods and services. To compete and survive well, Indian companies are forced to achieve quality management capabilities. Certification of ISO and quality of jobs is closely related to many aspects of individual's life, an organization's function and a society's welfare. ISO raises the quality of products or may be the progress of the industry. But identifying the quality needs and changing the need pattern may be due to managerial performance. Urge for quality products and services makes the managers to be productive in their ways and guide the people with company's vision, mission and quality policy. Quality and human resource management studies rarely provide objective data backed by statistical evidence to support the human resource claims. This hopefully will help move the discussion on human resource potential of quality management in terms of effectiveness to hard and rigorously tested facts instead of perceptual and anecdotal data. Quality and managerial effectiveness studies explored the relationship between managerial performance and quality but failed to confirm strong relationship between the adoption of quality management practices and managerial effectiveness. The study focuses the quality imperative as impact of ISO certification and its imperative in HR as managerial effectiveness. In the light of review of literature and contingency theories, quality management is focused on different dimensions in different field work. The present study focused on these dimension and refocused as six dimensions (quality policy, human resource, customer’ focus, methods of communication, management control process and infrastructure) that are based on the base clause of ISO framework. The present study also high lights the human organization and technical interface based on ISO clause and its implementation in working environment.