Performance in banking perspective

Today, in all the countries of the world, whether capitalist or communist, banks are more than ever essential to the economy, finance, currency commerce, industry and agriculture. The era of globalization, liberalization and privatization has opened the floodgate of competition for public and private sector banks in India. The focus of the banks has been seen more on increasing their productivity, profitability optimum utilization of its human resources and improving operational efficiency. The productivity of banking industry depends upon the performance, which is not the consequence of action but action itself (Campbell and Campbell,1988), of their employees as it is an organization basically of the people, by the people and for the people (Ranjana,2002).

The present investigation try to investigate the difference between public and private sector banks on the basis of various Job Performance components -Punctuality, Public Dealing, Efficiency, Obedience, Interpersonal Communication and Banking Knowledge. The t-Test results indicate that the level of Job Performance of Private Sector Banks is higher than Public Sector Banks. The findings are in line with the expectation.