A research study on the affect of emotional intelligence on the ability to handle the conflict and team building

Today's competitions in the work environment and individual differences steadily increase conflict among employees. Conflict is defined as an interactive process manifested in incompatibility, disagreement or dissonance within or between social entities (i.e, individuals, groups, organization). Emotional intelligence is an important concept to understand the views and to develop relations that promote successful management. As defined emotional intelligence, a multi-factorial array of interrelated emotional and social competencies, skills, and facilitators that influence one's ability to recognize, understand, and manage emotions; to relate with others; to adapt to change and solve problems of a personal and interpersonal nature; and to efficiently cope with daily demands, challenges, and pressures. Emotional intelligence is an important factor that can measure individuals’ performance in their professional lives beyond their daily lives, increase or decrease their success, contribute to the measurement of managerial qualities, and improve organizational communication and interaction. In addition, emotional intelligence plays a key role in the effective management of conflicts and the selection of strategies used to deal with conflicts in professional life. Conflict management is about teamwork, respect, flexibility, collaboration and negotiation. Effective conflict management training programs teach people to step back and consider outcomes from the perspective of team objectives. Emotional intelligence is a personal attribute that is very useful in easing conflict. People with a high emotional intelligence are empathetic and sensitive to the feelings of others. The purpose of this study is to investigate the relationships between emotions and conflict management in the workplace.