An appraisal of goa urban cooperative bank: An empirical study

The Goa Urban Cooperative Bank is one of the oldest and leading cooperative banks in Goa .Cooperative banks provide a helping hand to local people in availing banking facility. The cooperative banks have more reach in rural areas. In order to conduct research primary as well as secondary data has been used. The paper intends to find out the financial performance of the Goa Urban Cooperative Bank from the period of 2010 to 2019 and also study the satisfaction level of customers towards the bank. In order to analyse performance and customer satisfaction SPSS tool has been used. The variable that are used to study the performance are Gross NPA impact on Net profit, Advances, Working Capital, and Investment. The paper also sees the impact of Advances, Deposits, Investment and Operating Income on the profitability of the bank. In order to study the customer satisfaction the overall service quality has been taken a base. The major findings from the paper are that the customer are very much satisfied with the overall service quality of the bank .Gross NPA has shown a significant impact on selected variables .The variables that is Advances, Deposits, Operating income and Investment have shown a impact on the profitability of the bank.