Measurement of employees’ perception on banking jobs in Nepal

The purpose of the study was to measure the impact of quick problem solving, customer satisfaction, job rotation and decision making upon the perception of employee that how would these factors affect employees’ job satisfaction in banking sector of Nepal. Data was collected through questionnaire and this questionnaire was distributed among 200 employees of thirty commercial banks. Random sampling technique was used in this procedure. Multiple regressions were used to analyze and interpret data. Regression analysis showed that quick problem solving, customer satisfaction, decision making and job rotation affect positively on the perception level of employees. In case of a good salary package, work environment and chances to prospect in the future, may positively influence the employee's loyalty and ultimately increased job satisfaction. Ivancevich et al. (1997) defined job satisfaction as the sensation and perception of the employee about his work and organization. Moreover positive and significant association found between job satisfaction and management practices such as team work, independence and leadership positions (Hunjra et al., 2010). To carry out the study in a more accurate manner, convenience random sampling method was selected. Tabular description, mean scores, and multiple regression models were used as tools for statistical analysis and to present the interpretations.