Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia. ameraj@kau.edu.sa
JEL Code: M39, M00, M15 and L19
The study proposes to determine the role of MIS, on SERVQUAL dimensions in hospitals and assess the quality of services offered compared to their expectations. SERVQUAL, (a customized service quality measurement scale) was employed to work on the dimensions, by which service quality was mostly evaluated in hospitals. Questionnaires were developed and 309 respondents constituted the sample for the study. The SPSS statistical tool was used, to examine, analyse and interpret data. The overall study concluded that the quality of MIS, in public hospitals of KSA, was not highly satisfactory.
MIS, Information System, Service Quality, Public Hospitals and SERVQUAL
