1Research Scholar, Satyabama University and Faculty-SIMS, Tamil Nadu, India, e-mail Id:priyapalani@yahoo.com
2Director, Sri Sai Ram Institute oif Management Studies, Chennai, Tmail Nadu, India, e-mail Id: maran_mba65@yahoo.co.in
The Business Process Outsourcing (BPO) industry is one that offers a tremendous growth prospect and quick returns. Today it has become one of the most sought after and highly paid industries. The continuously growing BPO industry in India is the new call for young generation of the country who are on the verge of making their career. This paper gives a detailed report on the BPO employees and their benefits and disadvantages in relation to their work life. The paper also gives an insight into the various human resource practices carried out in the BPO sector. The focus of the paper is on the problems faced by BPO employees to lead a quality life. The study analyses the physical and mental health related problems. The sample size is 100. The data from the respondents were collected through questionnaire. Descriptive Research was adopted in conducting this study. The data were being analyzed appropriately and findings and suggestions were formulated. This study also suggests ways to improve the quality of work life in BPO and ITES firms. This paper throws light on the human resource functions, practices followed by the HR department in various BPO contents.
QWL, BPO, HR Practices
