1Ph.D Research Scholar, Department of Commerce, Manonmaniam Sundaranar University, Tamil Nadu, India, E-mail: Rafiqnct2008@Gmail.com
2Senior Lecturer, Department of Management Studies, Manipal University, Dubai-UAE, E.Mail-sagsul@gmail.com
The study is an attempt to explore the impact of job stress on job satisfaction and job future/advancement among ITES - BPO employees working in UAE. Data were collected from 70 employees from prominent ITES -BPO companies located within UAE. A 26 item questionnaire was used, with job stress as the independent variable and job satisfaction and job future or career advancement as dependent variables. Correlation Analysis and One - Way Anova were used for the current study. The results of Anova indicated that there was a significant relationship between marital status and job stress and pay of an employee and job stress. Correlation Analysis also reveals significant relationships between job stress and job satisfaction, the attitude of management towards employees, promotion ability of employees and leadership traits of managers. The study reveals that ITES – BPO employees in UAE were prone to moderate levels of job stress.
Job Stress, Job Satisfaction, Job Future, ITES Employees, Job Responsibility and ITES Environment
