1Head, Business Communication and Personality Development, Regional College of Management Autonomous, Bhubaneswar-751023
2Dean, Management Studies, Regional College of Management Autonomous, Bhubaneswar-751023
The paper attempts to compare the pre-training and post-training knowledge of company, product, process, customer service and selling skills of the customer relationship executives of Reliance Communications Ltd. The study reveals that a considerable amount of knowledge has been acquired by the trainees, helping them to build-up their competence.
Competence Building, Training, Customer Service, Telecom Sector
