*Regional Engineering College, Tiruchirappalli, 620 015, Tamil Nadu, India e-mail: mouni@rect.ernet.in, Ph: 0431-2500652
+P.G. Dept. of Library Science, Bishop Heber College, Tiruchirappalli, 620 017, Tamil Nadu, India.
The Library and Information centers in the present Information and Communication Technology (ICT) environment are also regarded as industries where the end users are the customers. It is the responsibility of the quality centers to keep on satisfying their customers using the available ICT and supported by TQM techniques. This paper discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles inthe libraries. Quality Management services at Regional Engineering College (REC), Tiruchirappalli, Tamil Nadu, are briefly discussed.
Total Quality Management, Library and information services
