Six Sigma Implimentation Success Factors in Service Sector

In the world competition intensive marketplace, quality is of the utmost importance. Quality in production, quality in service and quality in learning is only the tip of the iceberg when trying to ensure the highest profitability within a company, developing a product or service is simply not good enough any longer. In the 21st century the need for conformance and design are essential to ensure the long term success of any firm. A system within an organization to promote the elimination of defects and to increase profitability is vital to the development of a competitive advantage. One method of achieving such an advantage is through the use of six sigma. The service industry has an increased interest in six sigma implementation and many companies have gained the profits and advantages from disciplined approach, the literature is limited and the research of the impact of six sigma implementation and the factors contributed to six sigma success remain.