An empirical study on library and information services to (PCS) physically-challenged students in the university library, Tiruchirappalli district

Libraries to add to the advancement of knowledge, they must not only provide resources but must ensure that the resources are effectively utilized. This paper looks at library and information services to the physically challenged students (students using Wheelchairs, Crutches and Braces) for mobility in the University libraries in Tiruchirappalli District. Questionnaire and interview methods were used for the study. Analysis of the findings indicated that the physically challenged students lack accessibility to and within the library. Hence, they found library and its resources ineffective. Findings further exposed different needs of the students such as the recruitment of well trained library staff with a good understanding of disability issues. Age, Gender, type of course and challenge etc should also determine the kind of assistance to be offered by the library. The study recommends that the government should have a human right approach rather than a charity or welfare approach to disability issues. The study also recommends, among others the use of library guides, ramps, elevator, good hand railings, wide doorways, accessible library shelves and good communication between the library staff and the students.