1Head, Business Communication and Personality Development, Regional College of Management Autonomous, Bhubaneswar-7510023
2Dean, Management studies, Regional College of Management Autonomous, Bhubaneswar-7510023. drsujatamangaraj@yahoo.com
The paper attempts to compare the pre-training and post-training knowledge of the Reliance Broadband Sales Associate trainees with reference to their company knowledge, product knowledge, process knowledge and selling skills. The study reveals that a considerable amount of knowledge has been acquired by the trainees helping them to build-up their competence.
Competence, Building, Training, Intervention, Telecom sector
