Employee First, Customer Second: Turning Conventional Management Upside Down

¹Assistant Professor, Human Resources & Organization Behaviour, Delhi School of Management, Delhi Technological University, Formerly Delhi College of Engineering, Govt. of NCT of Delhi. Shahbad Daulatpur, Bawana Road, Delhi – 110042, India

²Research Scholar, Delhi School of Management, Delhi Technological University, Formerly Delhi College of Engineering, Govt. of NCT of Delhi. Shahbad Daulatpur, Bawana Road, Delhi – 110042, India

Harvard Business Review Press, 199pp. Rs 562 hardbound