Enhancing and Promoting Library and Information Services Through Websites: A case study of state and district-level public library websites of Kerala

The present article discusses a study that evaluated the content and functionality of public library websites in Kerala, revealing significant gaps in the availability of essential information and services. Analysis was done based on 120 parameters divided into 8 categories, covering multiple aspects such as basic information, staff details, design, infrastructure, collections, circulation services, traditional services, information and communication technology (ICT)- based services, information products, and Web 2.0 technologies. Study found that website design is generally cohesive but accessibility features, search functionalities, and feedback options are inconsistent. Study identified that details regarding library infrastructure and collections are not comprehensively represented. Circulation services and ICT-based services remain inadequate and advanced features like virtual reference or digital archives are largely absent. Web 2.0 integration is minimal, with only a few libraries incorporating social media tools like Facebook and YouTube. Study also established that overall quality of public library websites in Kerala is low, with only two libraries, State Central Library Kerala and State Public Library and Research Centre, Kozhikode rated as average (B grade). Overall, the study highlighted significant gaps in digital services, accessibility, and engagement, emphasizing the need for modernization and provision of enhanced online library services. The study also discovered that public libraries of south India are not utilizing the full potential of websites in delivering information products and services. The findings highlighted an urgent need for improvements in digital services, collection representation, and user engagement tools. Enhancing these aspects can significantly improve accessibility, transparency, and the overall effectiveness of public library websites in Kerala.