Global e-library services in Novartis knowledge Center: meeting worldwide information needs at Novartis

This article describes how the new e-model evolved a new role for the NKC service group, how this service group contributes to the e-content lifecycle management process and how the new model ensures that NKC's global e-library services are available to all associates regardless of location. It also provides details on how the service group empowers end users to locate needed resources and produces a positive impact on the company's success.