(Metering International, Issue 3, 2003, pp. 56–62).
Within the utility sector two significant and discernible trends are the move towards joint utilities and the use of some form of automatic meter reading (AMR) – often in conjunction with increasingly sophisticated billing systems, tied in with one of the new CRM (customer relationship management) packages. A recently instituted trial in Egypt, sponsored by USAID as part of the Secondary Cities Project, is a good example of these fundamental changes within a utility sector now much influenced by new technology.
Utility sector, Discernible trends, Joint utilities, AMR, CRM
