85. Redefining AMR – From Meter Reading to Customer Communication Network

To deliver the products and services expected by a constantly changing consumer base, utilities need to change how they view automated meter reading (AMR). The first step is to shed the old mentality that AMR is just meter reading, and begin developing creative ideas based on services that consumers demand, as well as developing processes that cut costs and increase system efficiencies. With the technology available today, metering automation can be easily transformed into a virtual energy information network used by both the energy consumer and the utility.