102. Metering, Billing and Customer Care – What Utility Executives Think

Utility industry executives have a lot to keep them awake at night. Their companies operate in an ever-changing marketplace and are subject to constant scrutiny by shareholders, the public and government regulators. New technology is not only reshaping the energy market and how executives operate their businesses but it is also posing complex cybersecurity threats and limitless choices for operational improvement. And let's not forget, fuel costs are soaring.