Water Services Regulation for the Urban Poor, Zambia

There is rapid urbanization in developing countries, where UN Habitat estirnates that 80% of the world urban population will live by 2080. Urban water utilities are facing a challenge of continuously extending services to the rapidly expanding towns and cities, particularly so when most of the population growth is absorbed by siums, leading to an increasing number of the urban poor. Economic regulation of urban water service provlders is therefore necessary to guad the equity principle and promote universal water service coverage that is an overarding target for achievement of UN millennium development goals (MDGs). This paper reports on research carried out in Lusaka, Zambia, one of seven case studies in a global research study on whether the needs of the urban poor have bene incorporated as a primary duty of regulation. The study found that NWASCO, the Zambian regulator, interventions. Clearly, there are good lessons for policy makers in other developing countrles to learn from the way regulation structures, systems and procedures were set up in Zambia, and how they have evolved over time. Increased consumer participation will make the reguiatory regime more pro-poor.