1Adjunct Faculty, Asian Institute of Technology, Thailand
4Ex-Senior Faculty Birmingham City University-RAK Campus, UAE
5Ex-Sr Associate Prof UPES, India
2Senior Engineer, BC Hydro, Vancouver, British Columbia, Canada
3Research Scholar, Department of Management Studies, Indian Institute of Technology-Delhi, India
These days, organisations are acutely aware of customer concerns’ impact on their business. An empirical study was conducted to understand DISCOM’s approach to training at an organisational level. The purpose is to identify what skills the DISCOMs need to focus on to improve their workforce. How can the DISCOMs ensure an unbiased selection of participants for training? The study analysed feedback from Middle-level Managers (MM) on their Frontline or Junior Managers (FM) to gain insights. The instrument’s validity was established, and the DISCOMs affirmed their commitment to training their workforce. However, the statistics revealed a lack of focus on incorporating training to achieve organisational objectives despite the DISCOM’s significant policy influence on workforce training in the Indian power sector. This study recommends that the corporate strategic HR planning include a Training Needs Assessment (TNA) to align performance with organisational goals, specifically improving customer satisfaction.
Power Sector, Operational Skills, Training Needs Assessment (TNA), Distribution Companies (DISCOMs), Training and Development (T&D), Middle-level Managers (MM), Frontline Managers (FM)
