Quality management system (QMS) for corporates

A QMS can be defined as: “A set of co-ordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance.” A QMS enables an organization to achieve the goals and objectives set out in its policy and strategy. It provides consistency and satisfaction in terms of methods, materials, equipment, etc, and interacts with all activities of the organization, beginning with the identification of customer requirements and ending with their satisfaction, at every transaction interface. The adoption of a QMS needs to be a strategic decision of an organization, and is influenced by varying needs, objectives, the products/services provided, the processes employed and the size and structure of the organization. A QMS must ensure that the products/services conform to customer needs and expectations, and the objectives of the organization. Issues to be considered when setting up a QMS include design, build, control, deployment, measurement, review, and improvement. The paper presents the concept of QMS, its benefits to the corporations, improvements in the credibility of organizations and the volumes of business turn out.