A study of effectiveness of district consumer forums in Agra: A critical analysis

This study is thoroughly based on different factors selected to assess the effectiveness of Consumer Dispute redressal Agencies working in Agra. It reveals that different category of respondents have different point of views regarding the effectiveness of Consumer Forums. Aggrieved Consumers showed agreement less than indifferent point of scale, while Concerned Lawyers and officers are moderately satisfied with the existing effectiveness; on the other hand Members of Consumer Forum spoke for themselves and expressed large agreement with the effectiveness of Consumer Forums. Each group of respondents has different point of views, but composite average of the all the respondents found in range of 2.61 to 3.4 and this range has been assumed to be moderately effective. Analysis of Variance, (ANOVA) test has been used to assess the significant difference amongst views of different groups of respondents regarding the effectiveness of Consumer Forums. For analyzing the difference between actual and expected effectiveness, t-test has been taken into consideration at.05% level of significance. At the end, study reveals that Dispute redressal agencies are not as effective as these are supposed to be and need to be improved for providing speedy, less expensive and convenient redressal.