Latest technology: an engine to create a high performing organization (A case of hospitality industry)

This paper put light on the role of technology to create a high performing organization. There is no finding in agreement on whether technologies or systems contribute as engines for lowering expenses. Technology provides state-of-the-art pricing and revenue management technologies to hotel industry as key part of the strategy to achieve and sustain leadership in the hospitality industry. Technologies have also experienced an unprecedented growth despite the rising concerns about security issues (Kasavana, November 2005). With reference of the studies done on Information and Communication Technology in Tourism and Hospitality Industry the main aim of this paper is to identify new and upcoming technologies. The secondary data collection method is used to find the new sources of technologies in the field of hospitality. Some of the most significant IT applications involve the use of mobile handheld devices, such as personal digital assistants (PDA), tablet PCs, and cellular phones. Additionally, one of the most common wireless technologies impacting the hotel industry is Wi-Fi. This allows hotel customers to access the Internet from a bar, restaurant, lobby or guest room (Bentley, 2005).