*Assistant Professor, Department of Commerce, (UA-DAY), PSG College of Arts and Science (Autonomous), Civil Aerodrome Post, Coimbatore – 14, Tamil Nadu, India
**Head, Department of Commerce, (UA-DAY) PSG College of Arts and Science (Autonomous), Civil Aerodrome Post, Coimbatore – 14, Tamil Nadu, India
Online published on 16 April, 2014.
India is a land of diverse culture, and railway's play a key role in not only meeting the transport needs of the country, but also in binding together dispersed areas and promoting national integration. The Indian railways, with their network of thousands of kilometers provide efficient passenger services and have emerged as the sinews of the Indian economy.
To know about the respondents awareness towards the services provided by the Indian railways.
To know and study the various schemes offered to the consumers by the Indian railways.
To know whether the infrastructure at railway stations and the facilities provided in the trains are adequate and effectively maintained.
To know about the satisfaction level towards the services provided by the Indian railways.
The study has been focused on the Customer satisfaction towards the services provided by Indian Railways. For the purpose of study, convenient random sampling has been chosen and the study limits its area to Coimbatore city with 250 respondents. Primary and Secondary data are the sources had been collected. Study reveals that, the customers are satisfied with the services rendered by the railway department but still they want to improve the services and other benefits.
Benefits, Customers, Indian Railways, Services, Satisfaction
