Empirical study on stress in the context of job satisfaction of BPO sector

Stress management can be defined as interventions designed to reduce the impact of stressors in the workplace. These can have an individual focus, aimed at increasing an individual's ability to cope with stressors. Counselors work with individuals in order to determine what stress management program will work best for that person. Due to the globalization, liberalization, privatization, job opportunities are increasing day by day. Now, every employee in the organization is expected to expel in multiple jobs. In that situation, employee remains confused about his role in the organization,even management don't know that for particular job particular employee is responsible. It ultimately, leads to give stress, strain, nervousness and anxiety to the employees. Yet previous studies indicate that stress leads to reduce the job satisfaction among the employees. But this study indicates that job satisfaction is the reason to raise the stress among the employees. The study has conducted a research on the 300 employees working in call centers. To conduct a survey non-probability cum convenience sampling techniques is used. The results are analysed with the help of descriptive, Pearson-correlation method. The result reveals that salary, job task, colleagues, sense of purpose, career path opportunity, work environment, autonomy and work load are the major variables to introduce the stress among the employees. The paper also discusses the relevance of stress management programmes after conducting face to face interview as well as filling up a questionnaire.