The dimensions of attrition in information technology industry

Attrition in BPOs has terrible effects on the organization. The high attrition costs increases the costs to the organization considerably. The voluntary turnover of desirable employees is generally considered detrimental to the organization both in replacement costs and work disruption. The high attrition rate also affects the productivity of the organization. There is a dire need of reducing the problem of attrition in the BPO industry of India and ensuring long term retention of employees. It is noted that reasons for leaving a BPO and reasons for staying in a BPO are quite different. Where attrition largely depends on the negative attributes of a BPO job like monotonous nature of job, unusual working hours, dearth of motivation, ineffective supervision etc; retention is all about the intrinsic factors associated with a job like self-esteem, participation, involvement, accountability etc.. The middle level and low level employees are victims of dearth of motivation and employee satisfaction also seems to be brandishing. Thus, this study examines the problem of attrition in the BPO sector and traces the factors which influence the problem with the use of primary data. The objectives of this thesis are

To identify and rank the factors of attrition in BPOs based on secondary data.