Managing grievances with special reference to Kingfisher Airlines

In employment relationships both employer and employee have mutual expectations. When an employee's expectations are not fulfilled he or she will have a grouse against the employer because of the disagreement or dissatisfaction it causes. Similarly when employer's expectations about an employee are not fulfilled, the employer will have a grouse against such an employee. Itmay be a problem of indiscipline. Grievance management is an important topic in the area of industrial relations. Ifgrievance in the organization is not resolved or of properly handled creates ineffective workers and consequently undermine efficiency which would result into strikes, lockouts and high employee turnover. If the dissatisfaction of employees’ goes unattended or the conditions causing it are not corrected, the irritation is likely to increase and lead to unfavorable attitude towards the management and unhealthy relations in the organization. Therefore it is imperative for every management to handle the grievances of employees so that the smooth functioning may take place In the present paper causes and procedure of grievances handling is studied. A special reference of the case of King Fisher Airlineshas also been included to justify the findings.