In the present paper an attempt has been made to assess the Perceived Security & Privacy Concern and Perceived Security & Privacy Satisfaction regarding the use of Mobile Banking among bank customers. For study purpose, a sample of one hundred and ninety Mobile banking users, divided equally among selected banks was taken from Tri-city (Chandigarh, Mohali and Panchkula) by using judgmental sampling technique. Primary data from respondents was collected with the help of two self constructed scales i.e. PSPC-Mobile Ban and PSPS-Mobile Ban. Study found that respondents’ security & privacy concern regarding the use of mobile banking was high. It was further found that their perceived level of security & privacy satisfaction regarding the use of mobile banking was also high. Bank-wise, there was significant difference in the level of bank customers’ ‘Perceived Security & Privacy concern’ regarding use of mobile banking across selected banks.
Mobile Banking, e-banking, Perceived Security & Privacy Concern, Perceived Security & Privacy Satisfaction
