A review on relationship between quality of work life and organizational citizenship behavior in healthcare sector

A high quality of work life (QWL) is essential for all organizations to continue to attract and retain employees. Quality of work life is a comprehensive program which is designated to increase employee satisfaction. The purpose of current study is to survey the relationship between quality of work life and organizational citizenship behavior in IMS & SUM Hospital, Bhubaneswar. First by applying Spearman test, the positive and meaningful relationship between quality of work life and its dimensions with organizational citizenship behavior was proved. Then Friedman test shows that among all nine qualities of work life dimensions, “constitutionalism” and “total life space” respectively were more effective than other variables. In continue the average test was utilized to investigate the level of every variable. The results show that the entire variable apart from “adequate and fair compensation”, “safe and healthy environment” and “social relevance” were on a desirable level. And finally, the results of applying One-way Variance Analysis test show that there are no meaningful relationship between demographic characteristics with quality of work life and organizational citizenship behavior.