Educational service quality in higher education: A confirmatory factor analysis approach

Education is a service that is geared primarily to the consumer market. Educational institutions in India are facing more demand in service than they could cope with. As the higher education is moving from content to context, the role of educational institutions in providing the quality of service is getting important. Students’ and faculty satisfaction and their understanding are furthermore important in the present educational system. This paper work identifies the critical service quality dimensions which lead to the Gap between faculty and students by using SERVQUAL instrument. The model fit was calculated using AMOS 18.0 and the fit indices were compared with the standards.