Job factors affecting women working in BPO's

The most challenging role that women in the ITES industry play is not just related to work but more about balancing the natural responsibilities of home and family with that of work. This trait, it is believed makes women effective multi-taskers in society.

The present study focuses on the job related issues/problems of women employees working in the BPO/Call Centre sectors.

Some of the Objectives of the Study were:

To study the Profile of Women Employees in BPO.

Methodology: A descriptive cross sectional study has been conducted in order to gain insight to the issue of Job Factors and its impact on women employees at work. We have taken a sample of 250 BPO employees from few select BPO organizations in Bangalore and Mangalore cities. In this study it can be seen that women's perception of factors that provide satisfaction to them are more in relation to work atmosphere and colleagues. In order to bring out these results methodologically, pretesting was done initially. The first phase of the results pertaining to socio-demographic variables was categorized into various divisions and each of these divisions is explained under titles such as variables, values, frequency (N) and percentage. At the second phase, the study explains the other objectives one of which included Job Related Factors and Job Satisfaction.

A significant association was found between job-related factors and job satisfaction. The outcome of such a study will definitely benefit Social Workers, Mental Health Professionals, parents, women employees, employers, academicians, Counsellors, Government and society at large.