Identifying factors affecting job satisfaction of female employees working in services sector with specific reference to BPO

The business process outsourcing in India is expanding at a rapid speed in spite of global financial crisis of 2008. It is absorbing large number of talent pool of employees but has always been characterized by ungodly hours, monotonous job, low perceived value, dispirited efficiency resulting to high attrition level. Notwithstanding the ever rising attrition rate, it has become critical for the companies to satisfy their employees in order to retain them. The purpose of this paper is to identify the factors that influence the satisfaction level of employees working in BPOs in Dehradun. Employee Satisfaction is one of the major issues in any organization, especially in the modern and youth oriented industry like BPOs where attrition rate is very high. Employees’ performance, motivation, productivity, and overall contribution depend upon the extent to which employees are satisfied. This research paper provides an overview of the employee satisfaction investigates major factors of job satisfaction and examines overall job satisfaction. Total 110 female employees engaged in BPO of Dehradun were surveyed and it was found there is no significant difference in the mean of different factors of job satisfaction towards their working in bpos across the different age, marital status and designation of the employees except the training pattern and reward system.