Operational analysis of city bus service in Gurgaon

Public urban transport in our growing cities remains an issue of contention between planners, public, political class and existing operators (Sharma& Gupta, 2009). Providing and improving State city bus service is becoming highly important to meet the demand of rapidly growing mass mobility due to high population growth and galloping urbanization in and around the city of Gurgaon. This paper tries to assess the existing operational activities of city bus Haryana. The research has used both primary data and secondary data collected from Bus station of Gurgaon, located at the centre of the city and in close propinquity to National Highway 8. As part of our research; we took the interview of depot manager at Gurgaon bus depot who is only the target population of our research. We asked him questions relating to bus fare, condition of bus stops, duty hours of employees, waiting time for passengers, safety capacity and repairs & maintenance of the buses. The findings of the study showed that the overall operations of bus service needs improvement. Moreover, the enterprise has deficiency to meet the level of service quality required as well as to attract more passengers in the future. Therefore, to bring efficiency in the operations city bus service of Haryana should take adequate measures by improving especially the maintenance and increasing the safety capacity in case of any contingency arising.