ZENITH International Journal of Multidisciplinary Research
  • Year: 2012
  • Volume: 2
  • Issue: 12

Study on the perception of healthcare professionals and patients on patients’, values & needs in a Tertiary Hospital, Chennai

  • Author:
  • Bhooma Devi, M. Ganesh, N. Panchantham, A. Sivaniah
  • Total Page Count: 11
  • Page Number: 174 to 184

*Lecturer, Sri Ramachandra College of Management, Sri Ramachandra University, Porur, Chennai, Tamil Nadu, India

**Associate Professor, ACS Medical College, Chennai

***Professor & Head, Department of Business Administration, Annamalai University

****Principal and Professor, Sri Ramachandra College of Management, Sri Ramachandra University

Online published on 20 June, 2013.

Abstract

The aim of the study is to assess and compare the perception of healthcare professionals and patients’ on the respect for patient's values & needs. Methods: The study follows descriptive research design. The study population includes patients (96) and healthcare professionals -Doctors (38) and Nurses (49). The patients and healthcare professionals pertaining to the three basic medical wards like general medicine, general surgery, gynecology & one specialty ward i.e. dialysis in a private tertiary hospital were involved in the study. Various statistical tools like percentage analysis; chi-square analysis, one-way ANOVA and Factor analysis have been used to describe the profile of the patients and healthcare professionals and to evaluate the differences of perception on the attributes among them. The study concludes that there are differences in the perception between the healthcare professionals and the patients. These differences should be adequately addressed and dealt with.

Keywords

Healthcare professionals, needs, Patient-centered care, Patients, Values