Measurement of tact - An innovative way to prevent industrial disputes

Industrial Disputes cause loss of productivity and decrease of profit, tending towards huge losses. It is, therefore, necessary to establish a benchmark level of tact or skill, that is required to ensure the prevention of Industrial Disputes. The paper is proposed to establish an empirical relationship, or a set of data, or a model of optimum tact, that is regulatory in terms of benchmark levels. The procedure to be followed, requires a set of working hypothesis, a set of actual data collected from the industry, analyses of the data, and drawing of the conclusion on the basis of the analyses. The working hypothesis of the paper would consider the routes to resolution, as Conciliation, Mediation, Arbitration and Intervention. Data for the work were collected from five samples, that were located in territories within the southern districts of the state of West Bengal. The analysis of the collected data and the results of the statistical tests clearly establish that a model of optimum tact, derived by using the zero-sum theory, is an innovative way to prevent industrial disputes.