Impact of employee satisfaction and union – Management relation on enhanced customer satisfaction- regression analysis (A study of Andhra Pradesh State Road Transport Corporation (A. P. S. R. T. C)

For any organization Union and Management relations is very important for its effective functioning. Doing a job effectively can be done by employees only when they are satisfied. and when both Employee Satisfaction and Union –Management Relations are in good manner then it will have its good impact on Customer Satisfaction as they will be (that is Employer and Employee) will be in a position to do their jobs effectively in serving customers (passengers). This humble study make an analysis on Employee Satisfaction and Union – Management relations and its impact on Customer Satisfaction.