Effective communication in the workplace is the backbone of any business, Sharing and accessing information is imperative for effective business operations, and using internet/intranet to connect employees to each other and to customer base is just as vital. However financial institutions have undertaken Internet banking to offer their customers variety of online services with accessibility to information and more convenience for conducting transactions, also to take the advantage of Internet technology to offer cost-effective banking solutions. The deployment of IT-based products and services was one of many banks’ strategies in facing the challenges associated with globalization of financial markets. Thus using online banking is a cost-effective solution to information sharing. Inasmuch as the Internet banking benefits both the banks and their customers, almost all banks have been using it as a new media for interactive communications channel.
The study was customer-driven as well as manager-driven; therefore, one of the objectives of our study was to examine customer satisfaction derived from using personalized applications and services in the context of E-banking. To accomplish this goal the phenomenon of internet banking were investigated and the adoption and implementation of electronic delivery systems by Indian commercial banks were examined.
