A Study on The Beneficiaries’ Satisfaction with The Medical Care Facilities and Benefits by Esic at Pithampur Industrial Area

The first social insurance measures introduced in India was the Employees’ State Insurance (ESI) Scheme which is more relevant and implemented and administered through Employees State Insurance Corporation (ESIC). Over the last six decades ESI Scheme of India is a uppermost multi-dimensional cordialindemnity and medical care programme that has emerged with its exceptional growth in lieu of geographical &demographic coverage, multi-faceted services and an infrastructure that has no analogous. Despite all the efforts made by the Corporation for the efficient performance of the ESI Scheme in the country, public perspicacity of the Corporation has not been very positive. Therefore, this study examines the perception of medical insured persons for the delivery of services by ESIC at Pithampur. The findings suggest that the insured persons covered under the ESIC scheme benefits aremoderately satisfied with services particularly medical care benefits and still a lot of efforts are to be made in this regard for improvement which is vital for success of ESI schemes and to cure the various drawbacks that made a great impact on the satisfaction level of beneficiaries.