1Research Scholar, Lingaya's Vidyapeeth, Faridabad. Email- kapoor.mani@ymail.com
2Professor, Lingaya's Vidyapeeth, Faridabad
Online published on 23 January, 2019.
This paper gives an overview to understand and expand the knowledge on employee attrition and retention strategy in BPO sector. The study has been conducted with a few objectives in mind which would help us to explore the various studies conducted by the researchers with respect to attrition and retention in BPO sector.
Attrition, Retention Strategy, Literature Review, Research, BPO Sector
