ZENITH International Journal of Multidisciplinary Research
  • Year: 2018
  • Volume: 8
  • Issue: 3

Customer Habits Towards Banking Services-A Special Reference to Rewari District

  • Author:
  • Sunita Yadav1, Ravindra 2
  • Total Page Count: 9
  • Page Number: 148 to 156

1Assistant Professor, Department of Commerce, Indira Gandhi University, Meerpur, Rewari (Haryana) India

2Assistant Professor, Department of Commerce, Indira Gandhi University, Meerpur, Rewari (Haryana) India

Online published on 2 May, 2018.

Abstract

In modern banking system banks are providing different facilities to their customers. These facilities cater the needs of customers and save their precious time. The main purpose of this research is to identify how the customer gets latest information about banking facilities and analyse the banking habits of the people. For this purpose a questionnaire was designed and distributed 120 respondents according to different age group, gender and occupation.100 valid responses were received and these responses analyse with frequency and chi-square test. And its found that the main source of information is friend and relative and 30 and below 30 years of age group respondents are frequent users of banking facilities like E-banking, check book, mobile banking, ATM service etc.

Keywords

Banking Facilities, Customer habits, E-Banking, Mobile Banking