Emotional intelligence and employee performance and their relation: An update

Emotional intelligence (EI) involves a combination of competences involves understanding of your own emotions and those of others and being able to use this information to foster their success and bring about the best outcome for all concerned. It matters more than our intellectual ability to effectively deal with these stakeholders as it helps in building stronger relationships, achieving career goals and successes at work. An individual who has control over urge of emotions will be able to tolerance and acceptance of differences which are invaluable for organizational growth. Moreover, In an era of changing paradigms of global competitiveness, employees'emotions have to be handled intelligently to enhance their capabilities and success rate because emotions are crucial in every facet of our life including decision making, objective and subjective thinking, creativity, etc. It is one of the most widely discussed areas for employee's performance and organizational growth. EI is associated with affective outcomes such as greater optimism, less depression, and less impulsivity. More emotionally intelligent employees had higher levels of job satisfaction and greater commitment to their organizations. Similarly, studies also demonstrated a significant positive relationship between transformational leadership and EI. Emotionally intelligent customer service personnel were rated as more effective on the basis of their performance as compare others (less emotionally intelligent employees). As organizational success is directly related to employee's performance which is significantly correlated with EI, therefore by enhancing employee's EI we can enhance organizational success also. An attempt is made in this paper to explore the significance of EI for employees'performance.