Journal of Management Research

Table of Contents

• Research Article

  Service failure and recovery in select industries

  • Author: Harsh V. Verma

• Service orientation and persistence at work

  • Author: S. Francis Chandrasekhar

• An improved multi-goal heuristic for facility layout problems

  • Author: Subhash Chandra, Amit Jayachandran

• The impact of organisation environment on effectiveness

  • Author: Meeta Bhardwaj

• Case Study

  Asset liability management in banks and financial institutions

  • Author: Madhu Vij

• From the Desk

  From the Editor's Desk

  • Author: H. D. Gupta